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There are several industries that leverage RPA technology to streamline their business operations. A company must have 100 or more active working robots to qualify as an advanced program, but few RPA initiatives progress beyond the first 10 bots. According to a Forrester report, 52% of customers claim they struggle with scaling their RPA program. While RPA can perform multiple simultaneous operations, it can prove difficult to scale in an enterprise due to regulatory updates or internal changes. By educating your staff and investing in training programs, you can prepare teams for ongoing shifts in priorities. The adaptability of a workforce will be important for successful outcomes in automation and digital transformation projects. Organizations will need to promote a culture of learning and innovation as responsibilities within job roles shift. While RPA will reduce the need for certain job roles, it will also drive growth in new roles to tackle more complex tasks, enabling employees to focus on higher-level strategy and creative problem-solving.

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While RPA software can help an enterprise grow, there are some obstacles, such as organizational culture, technical issues and scaling. To learn more about what’s required of business users to set up RPA tools, read on in our blog here. So, you can implement bots in situations where you don’t have an application programming interface (API) or the resources to develop deep integrations. Existing systems remain in place: Robotic process automation software does not cause any disruption to underlying systems because bots work on the presentation layer of existing applications.

RPA can also provide an audit trail, making it easy to monitor progress and resolve issues more quickly.

Better accuracy and compliance: Since you can program RPA robots to follow specific workflows and rules, you can reduce human error, particularly around work which requires accuracy and compliance, like regulatory standards.

This shift in work has a positive effect on employee happiness.

Improved employee morale: By lifting repetitive, high-volume workload off your team, RPA allows people to focus on more thoughtful and strategic decision-making.

Higher customer satisfaction: Since bots and chatbots can work around the clock, they can reduce wait times for customers, leading to higher rates of customer satisfaction.

Rapid cost savings: Since RPA reduces the workload of teams, staff can be reallocated towards other priority work that does require human input, leading to increases in productivity and ROI.

Less coding: RPA does not necessarily require a developer to configure drag-and-drop features in user interfaces make it easier to onboard non-technical staff.

There are multiple benefits of RPA, including:

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RPA also enables AI insights to be actioned on more quickly instead of waiting on manual implementations. AI can help RPA automate tasks more fully and handle more complex use cases. That said, RPA and AI also complement each other well. While the use of artificial intelligence and RPA tools minimize the need for human intervention, the way in which they automate processes is different. Put differently, AI is intended to simulate human intelligence, while RPA is solely for replicating human-directed tasks. RPA bots can only follow the processes defined by an end user, while AI bots use machine learning to recognize patterns in data, in particular unstructured data, and learn over time.

The critical difference is that RPA is process-driven, whereas AI is data-driven. AI combines cognitive automation, machine learning (ML), natural language processing (NLP), reasoning, hypothesis generation and analysis.

Robotic process automation is often mistaken for artificial intelligence (AI), but the two are distinctly different.